Refund policy

ALL SALES FINAL.

No cancellations or refunds unless the item is damaged during shipment.

CANCELLATION

Cancellations are only allowed within 1 hour after payment.

Any approved cancellation will be subject to a ₱150 cancellation fee, which will be deducted from the refund.

After 1 hour, the order will be considered final and non-cancellable.

ITEM EXCHANGE

Please inspect your order upon reception and contact us immediately if you have received a wrong or heavily damaged item during shipment so that we can evaluate the issue and make it right.

Exchange requests must be made within 24 hours of receiving the item. Requests beyond this period will not be accepted.

To start a exchange, you can contact us at info@grailsinthehood.com or send us a message on instagram @grailsinthehood.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. After receiving the item we will be processing a new order for the correct item

We do not accept exchanges or returns on products that are not in original condition. The item must have a tag/hangtags and the packaging is not destroyed.

TAKE A VIDEO/PHOTO BEFORE OPENING THE PARCELS

NO VIDEO, NO EXCHANGE.